Return and refund policy
At Blooms Culture Flowers, customer satisfaction is our top priority. Due to the perishable nature of flowers, we follow a fair and transparent refund and return policy.
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No Return Policy (Perishable Goods)
• Flowers and floral arrangements are perishable items and cannot be returned once delivered.
• Cakes, chocolates, and edible items are also non-returnable for hygiene and safety reasons.
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Damaged or Incorrect Orders
If you receive an order that is damaged, defective, or incorrect, please contact us within 2 hours of delivery with clear photos or videos.
After verification, we may offer one of the following:
• Replacement of the product
• Partial refund
• Store credit
The decision will be based on the nature of the issue.
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Refund Eligibility
Refunds may be considered only under the following conditions:
• Wrong product delivered
• Poor quality or damaged flowers at the time of delivery
• Order not delivered due to our fault
Refunds are not applicable for:
• Slight variations in flower color or arrangement
• Seasonal substitutions of equal or higher value
• Recipient unavailability or incorrect address details
• Delivery delays caused by external factors
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Order Cancellations
• Orders can be cancelled at least 24 hours before the scheduled delivery time.
• Same-day, customized, or special occasion orders cannot be cancelled or refunded.
• Cancellation requests must be made via phone or WhatsApp.
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Refund Processing
• Approved refunds will be processed to the original payment method.
• Refunds may take 7–14 working days depending on the bank or payment provider.
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Cash on Delivery (COD) Orders
• COD orders cancelled after dispatch or refused at delivery are not eligible for refunds.
• Re-delivery or wastage charges may apply.
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Substitution Policy
In rare cases of flower unavailability, substitutions may be made with flowers of equal or greater value while maintaining the overall design and color theme.